Reducing the Cost of IT operations Is Automation always the Answer?
http://static.usenix.org/event/hotos05/final_papers_backup/brown/brown_html/hotos05.html
Reducing operational costs through MIPS management
L.M. Kwiatkowski & C. Verhoef
Department of Computer Science, Vrije Universiteit Amsterdam
De Boelelaan 1081a, 1081 HV Amsterdam, The Netherlands
http://www.cs.vu.nl/~x/mips/mips.pdf
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